This issue was theorized on Samsung's U.S. community forum to be a hardware problem involving faulty wire. The worst of all is that a software update won't be able to fix this problem and many Samsung users discovered that tapping or pressing hard about two-inches above the speaker will turn back the Audio on and repeating this step again will turn the speaker off. This probably indicates that a connection inside phone has loosed. All what Samsung could say was that its a software issue, and refused to exchange their phone for a new one. Many also found out that rebooting their phone or performing factory reset resolved the issue. Now everyone is waiting for Samsung to make another statement concerning the issue and to release software update to fix the issue because no matter how gorgeous a phone is, once it has an audio problem, the sale will suffer and moreover, there are lots of options for customers to choose from.
What do you have to say on this audio problem?

